Return Policy

Most Products

Most items may be returned within 90 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:

1. Product must be in new condition. And must not show any indications of usage.
2. . Product must be returned in its original packaging. A Return Authorization must be requested from Prestige One Medical Supply within 14 days of delivery of the product.
3. Once an RA has been received , products must be returned within 7 days.

FOR HYGIENIC REASONS, THE FOLLOWING PRODUCTS ARE NON-RETURNABLE:
Bath Equipment Mattresses Pillows/Cushions
Therapeutic/ Compression Hosiery Opened Urinary/Incontinence Products

**NO RETURNS OR REFUNDS WILL BE GIVEN FOR ANY ITEMS THAT ARE WORN
**AGAINST THE SKIN.

***THERE WILL BE A 15% RESTOCKING FEE FOR ALL RETURNS.****

All returns must be accompanied by a Prestige One Medical Supply issued Return Authorization Number. Returns received without this number will not be credited. The easiest way to request an RA number is by sending us an
email: prestigeonemedsupply@gmail.com
Please include your order number, name, purpose for return and the item number you are returning.

PLEASE NOTE: Products returned without an RA number and or showing signs of damage will not be credited. To receive full credit minus applicable restocking fees, items must be shipped within 7 days from the day the RA Number and shipping information were provided.

Customers are responsible for packaging and shipping the product. If you do not have the original box, one may be purchased at the cost of the box plus shipping. Once the product is received at our facility in like new condition, a refund of the purchase price of the product, less a 15% restocking fee and applicable outbound freight charges, will be made.

*The following items are not returnable because of health issues:
• Mattresses and mattress overlays
• Bathroom products (such as shower chairs, commodes, benches, etc.)
• Consumable items that have open packaging
• Wheelchair cushions that have open packing

Store Location:
1108 Gulf Freeway South, Suite 270 League City, TX 77573
P: 713-893-3073 F: 281-672-7199
Email: prestigeonemedsupply@gmail.com